bt youview box stuck on loadingbt youview box stuck on loading

Release the down button and press the power button to say yes. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. Using Maintenance Mode - YouView Support on A red light should appear on thefront, Press and hold the down arrow button on the top of the box for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Worked fine until last night. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. It looks like you're new here. on Check here: https://community.bt.com/t5/notes/privatenotespage, on If you give our Loyalty Teams a call on03451720046 they can add the required product for you. Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. I've got a load of recordings I can't access. We need to access Maintenance Mode from the start up screen. When I powered it back on, it seemed to work again. For help with your TalkTalk TV box, channels and apps. I can't tell you what the model or software . Leon, did you use the delete recordings option or keep them? Mine has just started doing the same thing. on When I powered it back on, it seemed to work again. My YouView box no longer starts up. Give it a couple minutes to get itself ready and then it should load as usual. YouView TV Ltd 2023. 12h21. Some would say that yours has done well to last three years. mode 4 (interenet reset keeping recordings) are the ones to consider. Sign in or register to get started. 15-12-2020 Guess I'll have to find an alternate method of watching iplayer etc until I can afford a new box. It is a bt youview box. A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Internet/USB Recovery, keep recordings. I've tried that about 15 times now, to no avail. Whether I have a hardware issue or an internet glitch caused the problem I dont know but its working again for now! 24-04-2019 It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. 17h17. 20h56. Factory reset, keep recordings. Update 2: Have tried software reset (recommended) and both factory reset options. To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. Ive done a factory reset to no avail, any ideas? If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. Then find your instructions below. Post back and let me know. YouView+ UHD box stuck loading and needs full factory reset. You do not have permission to remove this product association. Within three seconds press and hold the power button on the front of the box and hold both buttons. Hi, my youview box is stuck on the loading page. If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 14-12-2020 Sadly factory reset stopped at set up broadband connection. Go to the main menu by pressing the blue Home (or YouView) button on your remote. 23-04-2019 You can print a freepost label to eturn the box if you wish. Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. 17h07. Humax have a reputation for being the best Freeview / Youview boxes around. I will also have had a BT Youview box from BT just under 6 months now. The new box should be with you on Monday. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. See our connection guide. Hi@SiGreenwood Did you receive the new box OK? It looks like you're new here. This can be causes by it being knocked while it was turned on. If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. We have a tv contract with bt. Hi John. Thanks in advance for any help you can give, on At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. Luckily I managed to watch other recordings on catchup. Give it a couple minutes to get itself ready and then it should load as usual. The broadband blue light isnt coming on either. 01:40 PM. I have a DR T1000, box was new when I received it, but then I have had the box for probably around three years. Thanks for posting back with what seems a positive result. Latest box versions - YouView Support Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. Until I saw this thread, I was blaming that for this symptom. on 04-04-2020 It also failed any recordings set up remotely or more than 24 hours in advance. You can restore your box back to its factory settings, letting you start again from a clean slate. At that time, I switched it off and left it unplugged for a minute or two. 17h00. By selecting Accept, you are agreeing to our cookies. We use cookies on our website. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. All rights reserved. Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on The hard drive sounds like its trying to do something but nothing happens. 05-07-2022 I am now trying a full factory reset. Visit our full contacts page here. How do I reset my BT TV box? | BT Help - BT.com If not then I'll go for the full factory reset deleting recordings. Me too, on my DTR1010. A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. I'm going to leave the box connected to the internet until the next software drop (Whenever that may be) and see if that makes any difference. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. Which youview box model is it ? Hi, no I don't have a subscription. 14-12-2020 Not sure what box model you have? I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. Visit our full contacts page here. on YouView Box Hard Drive Replacement - Ionic Industries We have manydifferent YouView boxes, because they are all slightly different, we have different instructions for them. This site uses cookies. If you want to continue, just enter the numbers shown on the screen . Switch on the power switch on the back of your box and a red light should appear on the front. If you speak with our customer loyalty teams they can add This to the account for you. More info. The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now. So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. Box stuck on Loading YouView Community Any advice would be appreciated. Only change is that I had to switch channels on broadband recently. You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. I have tried switching it off and leaving it unplugged, but when I plug it back in and switch it back on, it still acts the same - just the YouView loading screen for ages (left it 20+ minutes and no change). 05-07-2022 If you look on the public YouView forum, there may be posts there showing you how to do it. We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. Remember all of your recordings and personal data will be deleted. I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. Any suggestions/information gratefully received. (Yes, I have pressed the 'Me Too' button.) This first happened about a week ago. The box light will turn blue, Press the button on the top of the box. All rights reserved. I bought the box a few years ago to record and access freeview channels. In the latter two cases, a message on-screen literally says sorry, selected option failed. YouView TV Ltd 2023. I would still be inclined to get it replaced under warranty. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? My husband . 17h05 My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? The box will flash a blue light, Press the button on the front of the box, The box should now enter maintenance mode, Choose your preferred option from the Maintenance Mode Options (see list of available resets at the top of the page) and follow the on screen instructions. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? 02:18 PM. To have two die on you like this sounds like very bad luck. 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. Box stuck in nearly ready - YouView Support If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. on Maintenance mode is used to recover your box when something has gone wrong with it. on Ive made quite a few recordings, although none in 4K yet, all with no problems. From My Account you can also check your connection and test your line for any issues in the Service Centre. (Yes, I have pressed the 'Me Too' button.) Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. 01:04 PM, on You'll now see a warning screen. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. Factory reset, delete recordings. Your account is set up as TV store only and a TV account should be set up as multicast. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. 10h40. Make sure you keep the box in standby. I believe there is a maintenance mode which you can get into, which may give you more recovery options. This will keep your recordings but you do need an internet connection for it to work. This happened to me a couple of weeks ago. Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. Registered in England. 12:11 PM. Access from your Country was disabled by the administrator. The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. 04-04-2020 12-04-2020 The broadband still keeps dropping. you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . It is described at . BT TV. 12:54 PM, on The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. Welcome to the Digital Spy forums. Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. Why is my BT YouView box stuck in maintenance mode? - iNews.co.uk Youview Box stuck on please wait Digital Spy Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage zulu17 Member, Super User Posts: 1,171 20 January 2020, 12:00PM 03:34 PM, on on Unplug and reconnect power to yourbox. Switch power off by removing the power cable. Thanks for your time and help. 04-04-2020 The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. Follow these steps: Turn the power on using the switch found on the back of your box. Update: Looking at some of the advice on this site, I have tried some of the reset options. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. 12h01. Re: YouView+ UHD box stuck loading and needs full factory reset. I have a BT youview box (Humax T2100) which has suddenly stopped working after a power cut at my home, it is permenantly stuck on the Youview loading screen and cannot be reset, it fails everytime i try to do this with a message "sorry, selected option failed". T1000 boxes have a reputation for premature hardware failure. Bear in mind that if you have to reset through the menus, you'll lose recordings and other . I believe there is a maintenance mode which you can get into, which may give you more recovery options. Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. Press and hold the reset button on the right-hand side of the box. 11:52 AM. Many thanks. This can be causes by it being knocked while it was turned on. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. Do you have a current BT TV subscription? on Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. It is described at. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. 04-04-2020 21h23, on Glad our loyalty colleagues were able to help. Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. Question - Help for a frozen Humax Youview DTR-T1000 box Worked fine until last night. 20h29. Once you have had a chance to test it out post back and let me know how you are getting on. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. Release both buttons a few seconds after the BT logo appears on the TV screen. However, this time, that remedy does not seem to work. Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. Thankfully most of the programmes were also recorded on my freeview play box. 11:35 AM, on Hope you're keeping well in these strange times! Select Update Software. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. You would be indeed wise to get your money back. Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. 06-05-2019 The YV persistently tells me it can't connect to the internet. This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. I've tried all the options on Matainence Mode and get an error all the time. Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. Update: I've spoken to an excellent tech support person called "Samantha", who was completely brilliant and solved all my problems. If so have you had a chance to test it yet and with large recording on in 4K? Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. Solved: Youview box stuck on loading screen - BT Community Have you upgraded recently ? My box has a repeat problem. 14-12-2020 Solved: YouView box not booting - TalkTalk Help & Support 16h45. Until I saw this thread, I was blaming that for this symptom. Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. Hello. Your box is connected to your TV witha HDMI or Scart cable and that the correct Source/ input is selected on your TV. This is the first problem that's a bit of a killer :-(. 14-12-2020 It just seems to get stuck on the YouView loading screen forever. You can print a freepost label to eturn the box if you wish. I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. With regards to the non loading, this is normally a sign of a catastrophic failure. 14-12-2020 04:00 PM. Model number 91-00438. OpenReach engineers to the house. www.aerialforce.co.uk/having-bt-youview-box-problems-heres-what-you-can-do-to-fix-it/, Mozilla/5.0 (iPhone; CPU iPhone OS 15_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/103.0.5060.63 Mobile/15E148 Safari/604.1. My YouView box no longer starts up. There are various different levels of reset modes 2 (factory reset keeping recordings) . I think that hardware failure is a possibility. 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. Either way, the box is effectively dead. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) 04-04-2020 We followed the user guide instructions and Googled every possible solution without luck. It just seems to get stuck on the YouView loading screen forever. Select Software Information. 15-12-2020 Thank you so much. YouView TV Ltd 2023. It is a bt youview box. please let us know how you get on with a 4K recording. Need help with these connections? 01-05-2019 If youre using Powerline adapters, make sure these are connected also. The Ethernet cable is securely connected to the Ethernet port. (Although i'm not sure why the drive would affect the 'settings' menu)? However, this time, that remedy does not seem to work. / 3.3.168: Complete: BT: Hi@SiGreenwood thanks for sending over your details. 13-04-2020 With regards to the non loading, this is normally a sign of a catastrophic failure. Yes everything seems to be working correctly. Anyway, in the end, I left it with no change and opted for the renew option offered through My Account. By continuing to browse, you are agreeing to our use of cookies. David Settings stuck on loading YouView Community 14-12-2020 Me too, on my DTR1010. this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . on 8h37. Yes I received my new box and it all seems to be working fine. I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. A YouView Box FAQ. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. If it does then you have the original Humax DTR-T1000. If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. Humax say that the failure rate is within industry norms, but they would, wouldn't they. Make sure you keep the box in standby. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. You may be able to change the hard disk inside. The different options available are displayed below. Internet/USB Recovery, delete recordings. on - edited Youview box used to work, no problem with other gadgets. Already know your box model? . Youview Box stuck on please wait. youview box trouble Digital Spy Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. 04-04-2020 I then get stuck at the Loading page and nothing else happens no matter how long I leave it. At that time, I switched it off and left it unplugged for a minute or two. The broadband still keeps dropping. We haven't changed anything. 04-05-2019 I'm starting to suspect a HDD failure, is there any way of performing a check on the drive, or a defrag or similar? If you're a BT TV subscriber with an active BT subscription, BT will replace the box. I'll let @JohnC2 as he isn't in the office today. You view box stuck on loading page - BT Community