And not all of the repairs that resulted in a self-booked appointment were reported correctly and needed manual intervention. "@mii_kii0 Please contact the repairs department on 020 8356 3691 to get updates on previously reported repair requests" Now Council tenants can report a repair online at a time convenient for them and book a time for a visit by a repairs officer rather than having to wait for the Councils repairs contact centre to be open. Clearing the backlog of housing repairs that built up during the pandemic is a big step forward on our journey to delivering the fully responsive, visible and effective repairs service our tenants and leaseholders want and need. 4. An officer will be asked to respond to the matters raised and their decision will be final.
Hackney Council Pay & benefits reviews - Indeed Residents who have a leak or other potential emergency repairs should still contact the repairs contact centre on 0208 356 3691 to ensure it is dealt with promptly to avoid them causing danger to their health or damage to their home.
This allows live monitoring of the service showing the type and amount of repairs getting reported and helps the team decide how to keep improving the service. You can take some simple steps to reduce condensation, helping to prevent damp and mould. Around 85,000 litres of rain falls on the average house roof every year. The ten successful applicants are:St Paul's with St Michael's C of E Primary School - A day of installations, exhibitions, speakers, workshops and debates focusing on issues of social change and racial justice told through the lens of Windrush-relevant stories/narratives. Skip to main content. 1 King's Cross Bridge If your repair is not an emergency, call during our office opening hours: Monday,. We value your comments and suggestions to help us provide better services. If your school is open, its important that you still send your child to attend. Our annual Toy Gift Appeal is running from 3 to 24 January 2023. Report a Repair is for social housing residents in Hackney to report repairs they need on their homes. To report a non-urgent repair call 020 8356 3691, Monday to Friday from 8am-7pm and on Saturdays at 9am-4pm. The council's repair service achieved an overall satisfaction of 68.3% in July 2022 compared to 58.5% in June 2022 and 56.9% in May 2022. However, this is all about making things as simple and easy for our residents as possible. We are responsible for maintaining and repairing the structure and outside of your home and any fittings we have provided. If the call is outside of normal office hours our emergency repairs team will deal with it in the same way. Teachers in England represented by the NEU are set to strike on Thursday 27 April and Tuesday 2 May, after the trade unions have rejected the latest pay offer from the government.Unless a last minute deal is reached, many schools may be closed or functioning with reduced capacity on these dates.Each school decides individually whether they will be able to stay open or partially open whilst strike action is ongoing. dxw has been working with Hackney Council to improve the public beta of the Report a Repair service. This week, Cllr Clayeon McKenzie, Cabinet Member for Housing Services visited the Councils Florfield Road Depot to thank some of the new recruits brought in through the investment and a number of former apprentices who have recently qualified and secured roles at the council for their efforts.
Repairs | Hackney Council The Council has also launched a service where all reports of leaks are responded to by at least the close of the following day after they had been reported. Please contact your manager if you have issues signing in. Advice on energy-saving and sustainable living, Book a free collection of unwanted clothes direct from your door, Date and time: 22 April 2023, 11.30am to 3.30pm, Date and time: 2 July 2023, 11am to 3.30pm, Date and time: 21 October 2023, 11.30am to 4pm, free Dr.Bike session first come, first serve, womens, mens, and childrens clothes, accessories, and footwear, 2 x token preloved over 50 RRP and in great condition, Learn more about the sharing economy, how you can make money from what you already have, and how to reduce your impact on the planet. Keep iterating and improving. In alpha, our team worked with the Repairs Contact Centre, staff and residents to understand the user needs of a new online service. This means your unloved clothes will have a second chance in a new home. This will restrict new mould growth, throw away any cloths you have used to clean the mould, clothes that have mould growing on them should be dry cleaned and carpets with mould on them should be shampooed, rising damp moisture from the ground into the walls of buildings which results in structural damage. Please contact the repairs department on 020 8356 3691 for required repairs" They can book appointments for simple repairs themselves at times that suit them. St Leonards still provides many much valued community health services and there are currently plans in place to improve the condition of its buildings. It will be open again from 3 Jan. Our emergency repairs service will be running at all other times. Items that arent suitable for donations can be recycled and made into new items, such as padding for chairs and car seats or industrial blankets. Purdy's have a five-year contract with Hackney Council, with a potential further four-year extension and additional planned . Hackney Council is making great strides in reducing the backlog of repairs to Council homes that built up during the Covid pandemic - but there is still more work to be done.
"@jaycey_ Hi. Engagement events included pupil forums from schools such as Stormont House, which overlooks Hackney Downs, and Queensbridge Primary School, near Stonebridge Gardens (Snake Park), as well as members of park user groups, resident associations, childrens centres and community groups, who offered their insight and ideas on potential improvements across Well St Common and Clapton Common too. The early data showed that 30% of repairs reported in the service did not require a call to the Repairs Call Centre with the residents successfully scheduling their own appointment. You can also find information about planned works that we carry out from time to time to keep our buildings in good condition. This is a low waste, zero single-use plastic event where you can get advice on: You can also check out the sustainable campaigns, initiatives, and organisations working in Hackney. Coventry CV4 OEH It also allows them to book appointment slots for more simple repairs at a time that suits them.
Hackney Council (@hackneycouncil) / Twitter Subscribe http://www.hackney.gov.uk Home Videos Shorts Live Playlists Community. for support with contraception, health and wellbeing, healthy eating, drugs and/or alcohol and much more. We want to learn from our mistakes and so we can prevent similar problems in the future. When we started working with Hackney, the vast majority of repairs were reported by phone. The Dextrous Web Ltd is a company registered in England & Wales, No. If youre still not satisfied with our response to your complaint, you can ask theThe Local Government and Social Care Ombudsman (LGSCO)or, if the complaint relates to tenant/landlord functions, theHousing Ombudsman Service (HOS), to investigate your complaint. This is significant because the cost of sending a plumber or electrician out to a repair job that they dont have the skills to fix is much higher than an agent taking a call and making sure the right tradesperson is sent out. As part of this we have made a commitment that plumber will visit all leaks reported in our council homes across the borough by at least the end of the following day. Anything you once valued or will be valued by someone else. Over 55% of the users of the service are now able to book repairs online and more resident booked appointments means more time freed up for council staff to provide additional help to people who need it. Condensation is the moisture build up caused by everyday activities such as cooking, showering/bathing and drying clothes indoors. As a tenancy and leasehold office your main role is customer service, you answer calls from tenants and book repairs in with them, occasionally helping with emergencies (which happen more in . Residents at 355 Queensbridge Road a 19-storey block of flats in Hackney had raised a number of window repairs issues with Hackney Council through the Tenant Management Organisation that manages repairs in the block. Reserve your place here. If you own the property, please see our leaseholder contact details page. Please sign in with your Hackney email account. In June, 83 per cent of the repairs due to be completed that month were finished on time - the highest. Our repairs telephone number is 020 8356 3691.
Hackney Council on Twitter: "@Chewing_The_Fad Hi, the email repairs.rcc Tropical Isles- A photo exhibition exploring and showcasing personal stories of Hackneys first-generation Windrush and their families plus a Q&A. View map, The Lighthouse Winter is the peak season for heating repairs and we experience high call volumes. The dashboard shows how many repairs are being reported, what type of repairs are coming through, and if the report needs a follow-up call or resulted in a resident- booked appointment. There will also be a free fruit giveaway and discounted sweet and savoury pastries. Ferris is available on the, 18 March 2023, 11 am to 3 pm Woodberry Down Community Primary School, Woodberry Grove, Woodberry Down, N4 1SY, 17 June 2023, 11 am to 3 pm Shacklewell Primary School, Shacklewell Row, E8 2EA, 16 September 2023, 11 am to 3 pm Grazebrook Primary School, Lordship Rd, N16 0QP, 25 November 2023, 11 am to 3 pm Thomas Fairchild School, Forston St, N1 7HA, 16 March 2024, 11 am to 3 pm Woodberry Down Community Primary School, Woodberry Grove, Woodberry Down, N4 1SY, Monday, Tuesday, Thursday, Friday 9am to 5pm (telephone). This page is for council tenants and leaseholders. Hackney Council-managed homes those of any other social landlord private rented homes This includes: inspecting all reports of damp and mould within five working days setting up a dedicated. To request a repair for a communal area, please call customer services 0208 356 3691. The following tips can help toprevent condensation: For advice on saving energy and keeping your home warm, contact the Hackney SHINE advice line on0800 281 768. ". In beta, we developed and launched Report a Repair and made it available more widely to real users. Where further repair work is necessary, a follow-up visit will be arranged to complete the repair. The Council receives more than 6,500 repairs requests a month and has appointed 26 new recruits - including carpenters, plumbers, plasterers, electricians and gas engineers - as part of its work to achieve its ambitions. The council is continually looking at ways to improve the service it delivers, which will lead to increased customer satisfaction. Indeed Home. The scheme, launched for a fifth consecutive year, offers grants of up to 2000 to Hackney-based community groups, not-for-profit organisations and local venues, for projects that expand the narrative of Windrush or help preserve and share the history of Windrush for future generations. Work will start on refurbished play areas in four Hackney parks later this year - after the Councils Cabinet approved funding for new swings, slides, roundabouts and adventure play in Hackney Downs, Clapton Common, Stonebridge Gardens and Well Street. To report a non-urgent repair, tenants can: Call 020 8356 3691, Monday to Friday, 8am-7pm; Saturday 9am-1pm Use our live webchat service at hackney.gov.uk/repairs, Monday to Friday, 9am-4pm. Dependencies It's a Next.js app that works with: Service API for Repairs. Its an issue that we take extremely seriously and have outlined an action plan to tackle the issue in homes across Hackney. Tel:0300 061 0614 (8.30am-5pm, Mon-Fri) Repairs Hub. After treatment, if redecorating is needed, use a good quality fungicidal paint to help prevent mould recurring. I am asking anyone who reads this to think more deeply about what institutional racism is. Mould is a living organism and must be killed to remove it. Some damp is caused by condensation leading to the growth of mould which appears as a cloud of little black dot and has an unpleasant smell. Residents' satisfaction levels with the quality of repair work in July 2022 was 73% compared to 62% in June 2022 and 57% in January. And even better, every repair reported that didnt require a call since the changes went live has been reported correctly. We operate a 24 hour response timescale for heating and hot water breakdown repairs between 1 November to 30 April. Hackney Repairs Hub frontend Allows agents and managers to raise, review, approve and close work orders. We give the donated toys to charitable organisations and educational centres, for children across the borough. Click on the Start button to get going. They can book appointments for simple repairs themselves at times that suit them. This became Hackney councils first digital service to successfully pass the Local Government Digital Service Standard assessment. Its an approach that helps de-risk the future and provides valuable insights into what is working and what needs improving. You will usually need to have completed both stages of our complaints process before the Ombudsman can help. Chats Palace Arts Centre- A play based on the life stories of older and younger members of the Windrush generations, developed by local artists, families, schools and elders. You can find the latest information about which schools are affected, where and when we know them, on the Hackney Councils website, at education.hackney.gov.uk/school-closures. The service provides a much better user experience and has significantly reduced the burden of calls to the call centre. Over 55% of the users of the service are now able to book repairs online and more resident booked appointments means more time freed up for council staff to provide additional help to people who need it. This happens if the investigation or resolution of the complaint has not been enough to allow an investigation at stage 2. Tel:0300 111 3000 Collect it in a water butt and you can have your own mini reservoir for watering your garden.
Over the last eight months the Councils repairs staff have worked hard to clear the more than 7,000 outstanding repairs that were remaining from the pandemic when it was only able to undertake emergency work. Based on what we learnt, we designed and implemented some changes to the service. Or they can report online via the live webchat service (available Mon-Fri 9am-4pm) at hackney.gov.uk/repairs, Mayor of Hackney, Cllr McKenzie and carpenter Anton Christophe, Cllr Clayeon McKenzie, Cabinet Member for Housing Services, Drive to improve our repairs service continues as pandemic backlog cleared. This will dictate how many tokens you can swap: The Seam or The Reclaimery will be on site all day to help with alterations and therell be clothes repairs and customisations sessions. Our repairs telephone number is 020 8356 3691. You can donate toys in good or excellent condition including: All toys must be clean and in a reusable condition.
Cyber attack: Hackers post Hackney Council's 'stolen documents' If you are a member of the public and do not feel that this duty has been met, then you can complain using our complaints procedure. But dont paint or wallpaper over this paint as that makes it ineffective. Between last July - when Covid restrictions were eased - and this January, 61% of tenants said they were very or fairly satisfied with the repair work undertaken. You can declutter your home, save great stuff from disposal and pick up items from your neighbour for free. See below details on how you can help.
Fixing the repairs backlog Damp, mould and condensation | Hackney Council For more information, please visit: www.lovehackney.uk/windrush-generations-festival. If youre not satisfied with the response you received at stage 1, you can ask for your complaint to be escalated. Or you can report online via the live webchat service (available Mon-Fri 9am-4pm) at hackney.gov.uk/repairs, Cllr Mckenzie with new qualified apprentices and new recruits, Cllr Clayeon McKenzie, Cabinet Member for Housing Services. If your repair is not an emergency, call during our office opening hours: If you can smell gas, report it immediately to the Gas Emergency Service on 0800 111 999 or via textphone (minicom) on 0800 371 787. Delivering the Small Business Commissioner service, Running a pre-discovery to help unlock funding, Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Intersex-Inclusive Pride Flag by Valentino Vecchietti is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Around half of. Hackney Council is celebrating the 75th anniversary and the incredible contribution of the Windrush Generation in shaping the future of Britain, through a series of events, activities, exhibitions, workshops throughout the year. The service provides a much better user experience and has significantly reduced the burden of calls to the call centre. These acts of reuse help our community and reduce waste. I had to leave in order to fulfil my educational commitments. The event is free to attend and open to all. Below is a list of services where items such as furniture, small appliances and other household items can be reused: Dalston Library of Things isa social enterprise that helps people save money and reduce waste by affordably renting out useful items like drills, sound systems and sewing machines from local spaces and by helping neighbours share practical skills. Items are assessed and categorised based on recommended retail price (RRP) and condition. Examples of emergency repairs carried out when our office is closed, Monday, Tuesday, Thursday, Friday 9am to 5pm, check you have credit on both your gas and electric meters, make sure the programmer is turned on for both heating and hot water, make sure the room thermostat is turned up, If you need help with your energy bills, see, energy costs advice help with the rising cost of living, How to tackle common problems and planned works, access to get back into your property for vulnerable tenants we charge you for doing this, major plumbing and electrical faults resulting in large scale water loss or power loss, blocked toilet where you have no other toilet, provide a one stop shop for maintenance through therepairs contact centre, provide an emergency repairs service 24 hours a day, seven days a week, provide all residents with details of council repair policies, including details of the repairs that are the responsibility of the Council and those that are a tenant or leaseholders responsibility, provide a friendly and efficient service when you contact theRepairs Contact Centre to report a repair, we will make an order straight away to the appropriate trade, provide a job number for reference and agree a convenient appointment to do the work, we will issue an order the day a repair is reported, unless it is necessary to inspect the job first, we will offer a morning (between 8am and 1pm), afternoon (between 12 noonand 4.15pm), Monday toFriday appointment for all non-urgent repairs, Monday, Tuesday, Thursday, Friday 9am to 5pm (telephone), You can call outside office hours to report emergency repairs. Its easy and inexpensive and compost can be used in gardens and green spaces to improves soils condition.
Sign in | Hackney Repairs Hub You can also use the call back service you will receive a call without losing your place in the queue). The asylum seekers participated in weekly football sessions - with coaches provided by Impact FC, a local grassroots football club - and an accredited OCN Level 1 qualification aimed at building leadership skills. 1m will be also dedicated over the next three years to making sure paths in parks are up to scratch - ensuring that the boroughs parks remain accessible to all. The Dextrous Web Ltd is a company registered in England & Wales, No. Now that Hackney Council and the Repairs team have access to a live dashboard, they can monitor real-time service performance and continue to iterate it. This system will mean that people will be able to log their non-emergency repairs with us at any time of day or night every day of the year rather than having to wait for our repairs contact centre to open. On occasion, and in communication with you, we may pass a stage 2 request back to stage 1. The time came.for me to focus on progression and not just job comforts.
Report a change of circumstances for Housing Benefit or Council Tax Report a Repair is for social housing residents in Hackney to report repairs they need on their homes. This page introduces our initiatives to help you reduce, reuse and repair. Reflecting on her family's loss and the ongoing struggle for justice in a system that has failed her family, Baroness Lawrence acknowledged the effect that Stephen's death has had on the wider community, and how this tragic event has opened people's eyes to the reality of racism in the UK.Indeed it is the Lawrence familys unwavering pursuit of justice and tireless campaigning that led to a public inquiry into Stephen's murder and the publication of the Macpherson Report. "dxw" is a registered trademark.
Hackney Council on Twitter: "@mii_kii0 Please contact the repairs To mark the 75th anniversary of Windrush, the budget of this years awards was increased to 20,000, to fund a host of additional events and activities from June to December 2023, which add diversity and depth to the Windrush story. Hackney Councils drive to continually enhance its housing repairs service has taken a big step forward with the clearing of the backlog of repairs built up during the Covid-19 pandemic.
Sign in | Hackney Repairs Hub A good start. An example of a normal repairwould bereplacing tap washers. Or they can report online via the live webchat service (available Mon-Fri 9am-4pm) at, Windrush grants fund events for 75th anniversary celebrations, Strike action for teachers in England on 27 April and 2 May, More new play areas, a resurfaced 3G pitch and refurbished toilets for Hackneys parks, Learn how 1980s people power saved a Shoreditch hospital from closure in Hackney Museums latest exhibition, Hackney marks 30th anniversary of Stephen Lawrence's death, Celtic FC Foundation and Hackney Council team up for refugee football tournament. Find out more about the exhibition and event at Hackney Museum www.hackney-museum.hackney.gov.uk, On the 30th anniversary of the murder of Stephen Lawrence, Cllr Carole Williams, Cabinet Member for Equalities, reaffirms Hackney's commitment towards becoming an anti-racist borough and creating a more inclusive and equitable society for all:"Today we celebrate the life of Stephen Lawrence who was murdered at the age of 18, in an unprovoked racially motivated attack 30 years ago, and we remember both the horrific circumstances and inadequate response taken to this unacceptable tragedy.The profound impact of Stephens senseless murder has been felt across the whole UK. Customer Service Officer (Former Employee) - Hackney, Greater London - 9 February 2021.
Drive to improve our repairs service continues as pandemic backlog cleared Some schools will close, while others could remain open to particular groups, school years or vulnerable pupils.
LBHackney-IT/repairs-hub-frontend - Github In June 2022 the Council received 14,000 calls relating to repairs. Hackney Council's cabinet member for planning, Guy Nicholson, said the hack had affected services residents relied on, including by disrupting the ability of the council to process land. 0345 257 7520 Calls Landing View map, The Lighthouse
Working at Hackney Council: 84 Hackney Council Reviews - Indeed in some cases it may be possible to resolve your complaint without the need for a full investigation. Registered office Calls Landing, 36-38 The Calls, Leeds, LS2 7EW. 0113 212 0687 Thats why we are now partnering with LSA and RIBA to mark this moment through the award to create a lasting legacy in architecture and diversity.We have also worked with other councils to develop a shared statement that sets out an understanding of what racism is and what anti-racism means. Simply download the app, find your local Refill station and get fresh drinking water on the go. Communal repairs are usually in areas that people share. Fax: 024 7682 0001, Housing Ombudsman Service
Hackney Council Management reviews - Indeed Watch our video about tackling damp and mould in the home. Your home collection will be scheduled for a time to suit you. The Council receives more than 80,000 repairs requests a year - more than 6,500 a month. Some five years later Brother Walfrid relocated to the East End of London and founded a church and school that still stand today, working with the poor and needy in that area including organising football matches for children.Brother Walfrid died on April 17, 1915 but the historic links between Celtic FC in Glasgow and communities in the city of London have endured, with the club and its charitable arm Celtic FC Foundation continuing to support charitable causes in the city over the subsequent century and more.The Foundations aim is to help those living in poverty through a range of initiatives targeting hunger, employability, social inclusion and education. We know that going forward we have a big job to restore the trust of our tenants in the service we deliver and we are committed to doing just that. If we do need to do this, you will be kept fully informed. Windrush grants fund events for 75th anniversary celebrations, Strike action for teachers in England on 27 April and 2 May, More new play areas, a resurfaced 3G pitch and refurbished toilets for Hackneys parks, Learn how 1980s people power saved a Shoreditch hospital from closure in Hackney Museums latest exhibition, Hackney marks 30th anniversary of Stephen Lawrence's death, Celtic FC Foundation and Hackney Council team up for refugee football tournament.
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